Vertical: Cloud Software Size: $1 Billion Annual Revenue / 1,500 Employees Engagement: Analytics and Marketing Technology
The newly-hired CIO of a popular cloud software company knew that in order to be successful, she needed to get up to speed quickly. Assisting her was not a task for an academic consultant, but rather, an engaged partner with skin in the game. Thirty days after hiring Center Mast, the CIO had initial views of enterprise-wide business capabilities, the company’s first business application portfolio, and a refined synthesis of IT opportunities from multiple feedback loops. As the engagement continued, Center Mast enabled the organization to make nimble, yet well-informed decisions within the analytics and marketing technology spaces through the use of simplified frameworks such as customer journeys, build-or-buy matrices, and agile delivery models that gelled with the existing corporate culture. Finally, Center Mast assisted the CIO with building cross-functional capabilities in the areas of enterprise architecture (EA) and project and program portfolio management (PPM) in order to ensure sustained success long after the Center Mast engagement concluded.
“As a new CIO to the organization, you need to get your arms wrapped around what the current state is and formulate a go forward strategy. The breadth and depth to do this well requires a deep experience in all aspects of IT and the business. Center Mast brings this to the table and immediately drives high value and quality results. In just three months, we have a deep understanding of the organization’s strategic needs, a plan of action and we have established a strong relationship and trust with our business partners to be enablers for the company. I highly recommend Center Mast to all IT senior leaders who want to accelerate their ability to have impact. Center Mast was essential in rapidly identifying the needs and establishing a high value strategic business technology and IT services plan for the fast growing organization.”
-Chief Information Officer
Vertical: Cosmetics Retailer Size: $4 Billion Annual Revenue / 27,000 Employees Engagement: Point of Sale Architecture
When the leadership of this retail cosmetics chain contemplated the migration of over 4,000 store locations to a new point of sale solution, they knew the new solution needed to be bulletproof. Center Mast evolved the original point of sale architecture into a solution that could scale globally while providing the highest level of availability. And as with most Center Mast solutions, the architecture didn’t stop at technology. The overarching strategy included a succinct project plan and staffing proposal to empower scale at both the initial deployment and ongoing operations stages.
“Center Mast has a tremendous drive, work ethic, and passion for their work. They were always there for us to answer any questions or concerns we had in the process of onboarding them to help us build out a POS roadmap as well as a BI data roadmap. The level of professionalism was above what we had seen from other vendors, and we will always think of them when future projects come up.”
-Director, Enterprise Marketing Technology
Vertical: Non Profit (Pro Bono / Charity) Engagement: IT Transformation
This all-woman nonprofit organization located in Texas is tasked with providing a range of human services from justice support to food and shelter for victims of domestic violence, assault, and abuse. Prior to the Center Mast engagement, the organization had no email infrastructure, a defunct website, and a relationship management solution that was nearing end of life. Modernizing this non-profit’s IT infrastructure would require a complete overhaul which would have to be done quickly, affordably, and in a manner that was self-sustainable post launch.
“Center Mast was a God sent to our non-profit organization. Center Mast has allowed us to come from the stone ages to today’s technological age. We are now able to perform our case management entries and see the reportable dynamics of our case data. We are able to quickly review, schedule, and update our records. Center Mast researched and formulated a solution to extract 30 years of data while working side by side of Victim Services personnel. “