Robotic Process Automation Realities
Background There’s a lot of buzz about robotic process automation (RPA) these days, and many companies I consult for are either experimenting with RPA or performing small-scale implementations of it. Now that I’ve been exposed to several modern RPA initiatives, I’m seeing some repeatable patterns, and thought I’d write a quick blog article about them.
When Leaders Triangulate Truth
Triangulation is a methodology leaders employ which combines inputs in order to overcome bias and other intrinsic decision-making weaknesses. Although noble in its intent, triangulation often leaves its participants feeling mistrusted and pitted against one another. What is Truth Triangulation? Executives operating at the VP and C-suite level are “leaders of leaders.” Yet their subordinates […]
Platforms and False Promises
Enterprise software providers love to talk up their platforms, but can they actually deliver on their promises? It may be time for a reality check. It All Starts With a Sales Pitch The purveyors of platform always have a compelling sales pitch. It typically goes something like this: “You have too many products powering your […]
When Managing Hundreds of SaaS Apps is the New Norm
A single enterprise may own hundreds of SaaS applications; each with a particular spend and risk posture. Without a strategy, this sprawl will only continue to worsen. What SaaS Management Really Means As we enter the year 2020, what was once perceived as insanity is now the new norm. I’m of course referring to a […]
Quit Dumbing Down Your Executive Communications
Conventional wisdom asserts that all executives are extremely busy, and never have the time to digest the details. Yet trimming the communications “fat” is likely doing more harm than good; for both you and your superiors. Less Isn’t Always More We’ve all heard the saying less is more. Fewer tools, fewer hours commuting, and so […]
Building a Privacy-Compliant CDP
Digital advertising and targeting aren’t going anywhere. We simply need to be more transparent and responsible in the handling of personal data. Privacy Law Impact on Martech In May of 2018, several countries within the European Union signed into law the General Data Protection Regulation; also known as GDPR. I’m neither an attorney (thank god) […]
Managing SaaS Sprawl
How the combination of a software asset management (SAM) tool, coupled with clearly-defined processes and standards, can potentially save millions of dollars in wasted enterprise software costs. Music from filmmusic.io. “Beauty Flow” by Kevin MacLeod. License by: CC. https://centermast.com/wp-content/uploads/2021/05/managing-saas-sprawl.mp3Podcast: Play in new window | DownloadSubscribe: Apple Podcasts | Spotify | Amazon Music | RSS
Podcast: Play in new window | Download
Subscribe: Apple Podcasts | Spotify | Amazon Music | RSS
4 Ways Customer Data Can Inform Your Business Expansion Strategy
Customer data surrounds us. The digital marketplace has made it easy to gather insights into user demographics, online behaviors, transaction histories, customer feedback, contact info, and more. The majority of enterprise data comes in through three methods: Asking customers directly (often via forms and fillable fields) Indirect tracking of customers (such as clicks, time-on-page, purchase […]
4 Information Technology Leadership Tips You Should Be Using Today
Information technology leadership is crucial for aligning IT with core business objectives. When talking about leadership in IT, you’re typically talking about Chief Information Officers, Chief Data Officers, or Chief Digital Officers. Whatever the role, IT leaders are no longer just operators of technology. They must now work to orchestrate how technology helps to achieve […]
Digital Transformation Pitfalls
What is Digital Transformation? What is digital transformation? Some may say a cliché. In my opinion, transforming an enterprise is all about building or improving capabilities in order to capitalize on business opportunities. Transformation examples include modernizing legacy IT infrastructure, democratizing corporate data to gain actionable business insights, or automating manual processes. Although transformation isn’t […]