Understanding customer behavior over time and across channels is the holy grail of modern business, and there’s no shortage of commercial solutions aimed at meeting this need. Yet some companies take a crack at building CDPs themselves. Before rolling your own customer data platform, it’s important to understand all of

Years of overindulgence in easy-to-acquire SaaS applications may have finally caught up with the enterprise. The SaaS sprawl of today’s modern enterprise application landscape looks more like an eclectic yard sale in dire need of cathartic expunging versus an intentionally-designed ecosystem. The brittle patchwork of application integration– a modern equivalent

The era of corporate quantification has finally come of age. OKRs and KPIs are now the operational oxygen we breathe. Yet as we seemingly live and die by metrics, I routinely find myself asking an incredibly simple question: is the IT organization really moving the needle? Moving the needle Moving

The anatomy of automation Automation comes in many forms. From reengineering poor processes to adopting state of the art tooling and any combination thereof. Yet there are still numerous enterprise processes which remain manual today, and as a result, drain employee productivity. Here are five pain processes we should kill

The spookiest of seasons The Halloween season is once again upon us. As haunted houses and horror films strike fear into the hearts of thrill seekers, it’s the slashing of IT budgets that keeps the IT professional up at night. Yet every monster has a weakness; an angle by which

Decoding IT business partnership Ask any CIO or IT leader how they aim to be perceived by the business, and the term “business partner” quickly emerges. Decoding this somewhat buzzwordy phrase reveals a rather simple objective: function as a proactive business enabler versus a reactive order taker.  Yet despite all

A time to laugh, a time to cry For many, autumn signals a time of relaxation. As the year enters the twilight of its final quarter, we prepare for cooler weather, a string of holidays, and some well-deserved relaxation with family members.  Yet for enterprise leaders, autumn promises the pain

Our tendency to customize As an IT and engineering consultant, I spend the majority of my time aligning technology with business objectives. As I watch companies grow, I notice more and more software is acquired and uniquely differentiating processes are introduced. As a consequence, traditional off-the-shelf software with its “standard

The stigma of cloud lift-and-shift The “lift and shift” is one of many approaches for migrating workloads to a cloud service provider such as Amazon Web Services or Microsoft Azure. Specifically, the lift and shift moves the legacy workload and data to the cloud in a relatively unchanged fashion. In