IT systems generate a plethora of information; much of which remains untapped from the power of deep insight analysis. I’m a huge proponent of measuring what you manage. As such I’ve compiled a list of five common IT data sources that can be analyzed to save money, unlock headcount, drive

Why CIOs need enterprise observability Enterprise observability is the capability of analyzing the enterprise as a whole. It’s the coveted macro-view all IT leaders need in their inherently cross-functional position within the company.  Enterprise observability for IT leaders is akin to what business intelligence is to business unit leaders. Observability

Understanding customer behavior over time and across channels is the holy grail of modern business, and there’s no shortage of commercial solutions aimed at meeting this need. Yet some companies take a crack at building CDPs themselves. Before rolling your own customer data platform, it’s important to understand all of

Years of overindulgence in easy-to-acquire SaaS applications may have finally caught up with the enterprise. The SaaS sprawl of today’s modern enterprise application landscape looks more like an eclectic yard sale in dire need of cathartic expunging versus an intentionally-designed ecosystem. The brittle patchwork of application integration– a modern equivalent

The era of corporate quantification has finally come of age. OKRs and KPIs are now the operational oxygen we breathe. Yet as we seemingly live and die by metrics, I routinely find myself asking an incredibly simple question: is the IT organization really moving the needle? Moving the needle Moving

The anatomy of automation Automation comes in many forms. From reengineering poor processes to adopting state of the art tooling and any combination thereof. Yet there are still numerous enterprise processes which remain manual today, and as a result, drain employee productivity. Here are five pain processes we should kill

The spookiest of seasons The Halloween season is once again upon us. As haunted houses and horror films strike fear into the hearts of thrill seekers, it’s the slashing of IT budgets that keeps the IT professional up at night. Yet every monster has a weakness; an angle by which

Decoding IT business partnership Ask any CIO or IT leader how they aim to be perceived by the business, and the term “business partner” quickly emerges. Decoding this somewhat buzzwordy phrase reveals a rather simple objective: function as a proactive business enabler versus a reactive order taker.  Yet despite all

A time to laugh, a time to cry For many, autumn signals a time of relaxation. As the year enters the twilight of its final quarter, we prepare for cooler weather, a string of holidays, and some well-deserved relaxation with family members.  Yet for enterprise leaders, autumn promises the pain