A 360-degree view of the customer lifecycle is both more possible today than it ever has been and more critical. Businesses

An underutilized resource, benchmarking is often lost in the shuffle of opinions from internal leaders and external consultants. Yet benchmarking

The Pain of Corporate Purchasing Making a significant purchase within the enterprise can be challenging. Justification of new software, infrastructure,

More Extremes and Pendulum Swings In the past four years or so, I’ve been fortunate enough to work on numerous

Can You Spot the Problem? Within the enterprise, the demand for resources typically commences with some semblance of structure: a

Getting Ahead of the SaaS Sprawl Curve The promise of platforms– one solution to do everything within a business unit–

If it feels like your company is moving too slow, it probably is. When everyone becomes concerned with everything, then

Gaining competitive advantage requires an investment in competitive intelligence tools and resources. Yet for many companies, enterprise architects can provide

Background There’s a lot of buzz about robotic process automation (RPA) these days, and many companies I consult for are