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Running IT Like a Business
Can You Spot the Problem? Within the enterprise, the demand for resources typically commences with some semblance of structure: a project review board, an OKR, or some other respectable methodology. But gradually, scope creep rears its ugly head; typically by way of a preemptive priority. Something “urgent” comes about which

Planets and Satellites: Managing Modern SaaS Environments
Getting Ahead of the SaaS Sprawl Curve The promise of platforms– one solution to do everything within a business unit– really fell short in many ways. However, that doesn’t mean platforms shouldn’t be employed nor does it mean we should allow SaaS point solutions to sprawl out of control. Rather,

From Microservices to Microcompanies
If it feels like your company is moving too slow, it probably is. When everyone becomes concerned with everything, then nothing seems to move forward. So, when departmental synchronicity hits a point of diminishing returns, the new way forward may be through decoupled operations. Background Digital transformation, bringing a new

Leveraging Enterprise Architects for Competitive Advantage
Gaining competitive advantage requires an investment in competitive intelligence tools and resources. Yet for many companies, enterprise architects can provide some of these capabilities right away. Companies Do Not Exist in Isolation As an enterprise architect and consultant, I spend much of my time focusing on how to marry strategic

Robotic Process Automation Realities
Background There’s a lot of buzz about robotic process automation (RPA) these days, and many companies I consult for are either experimenting with RPA or performing small-scale implementations of it. Now that I’ve been exposed to several modern RPA initiatives, I’m seeing some repeatable patterns, and thought I’d write a

When Leaders Triangulate Truth
Triangulation is a methodology leaders employ which combines inputs in order to overcome bias and other intrinsic decision-making weaknesses. Although noble in its intent, triangulation often leaves its participants feeling mistrusted and pitted against one another. What is Truth Triangulation? Executives operating at the VP and C-suite level are “leaders

Platforms and False Promises
Enterprise software providers love to talk up their platforms, but can they actually deliver on their promises? It may be time for a reality check. It All Starts With a Sales Pitch The purveyors of platform always have a compelling sales pitch. It typically goes something like this: “You have

When Managing Hundreds of SaaS Apps is the New Norm
A single enterprise may own hundreds of SaaS applications; each with a particular spend and risk posture. Without a strategy, this sprawl will only continue to worsen. What SaaS Management Really Means As we enter the year 2020, what was once perceived as insanity is now the new norm. I’m

Quit Dumbing Down Your Executive Communications
Conventional wisdom asserts that all executives are extremely busy, and never have the time to digest the details. Yet trimming the communications “fat” is likely doing more harm than good; for both you and your superiors. Less Isn’t Always More We’ve all heard the saying less is more. Fewer tools,