SaaS Challenges Faced by Cybersecurity Teams

Companies worldwide have embraced SaaS applications like Salesforce, Workday, and Microsoft 365 for their scalability, flexibility, and cost-effectiveness. However, the widespread adoption of SaaS has brought about new challenges for cybersecurity teams, who are often struggling to prioritize SaaS security effectively.

In this article, I’ll delve into the reasons behind the challenges cybersecurity teams have prioritizing SaaS security adequately. I’ll briefly cover capabilities such as SaaS Management Platforms (SMP) and SaaS Security Posture Management (SSPM). Moreover, I’ll argue that addressing these challenges requires a combination of technical and business expertise, calling for a hybrid model that blends traditional security analysts’ skills with platform-specific knowledge.

The Rise of SaaS and Its Security Implications

SaaS platforms have reshaped the way businesses operate, enabling them to streamline processes, enhance collaboration, and achieve unprecedented levels of efficiency. However, the rapid adoption of these platforms has outpaced the ability of cybersecurity teams to adapt and secure them adequately. There are several factors contributing to this gap in SaaS security, ranging from the dynamic nature of cloud environments to the complexity of securing diverse SaaS applications.

1. Dynamic Nature of Cloud Environments

SaaS applications operate in dynamic and ever-changing cloud environments. Traditional security approaches, often focused on static, on-premises systems, struggle to keep pace with the fluidity of cloud-based solutions. The dynamic allocation of resources, frequent updates, and the continuous deployment model of many SaaS providers make it challenging for cybersecurity teams to maintain a consistent security posture.

2. Lack of Visibility and Control

Traditional security models rely heavily on network-based defenses, which are less effective in the context of SaaS. The decentralization of data and applications to the cloud diminishes the visibility and control that cybersecurity teams have over their assets. This lack of visibility makes it difficult for organizations to monitor and enforce security policies across their SaaS environment.

I personally would go as far as to say modern day SaaS security requires deep expertise of data architecture and engineering. This is because most SaaS systems are stitched together with an array of complex integration platforms, data warehouses, and other various “data pit stops” which leave sensitive copies of data everywhere. 

3. Multi-Cloud Complexity

Many organizations adopt a multi-cloud strategy, utilizing various SaaS applications from different vendors. Managing security across multiple cloud environments introduces additional complexities. Each SaaS platform comes with its own set of security configurations and compliance requirements, making it challenging for cybersecurity teams to develop a cohesive and comprehensive security strategy.

Capabilities for SaaS Security: SMP, SSPM, and Others

To address the challenges associated with securing SaaS applications, cybersecurity teams need to leverage specialized capabilities. SaaS Management Platforms (SMP), Cloud Security Posture Management (CSPM), and SaaS Security Posture Management (SSPM) are integral components of a robust SaaS security strategy.

1. SaaS Management Platforms (SMP)

SMP serves as a central hub for managing and orchestrating various security technologies. It provides a unified view of an organization’s security posture and facilitates the coordination of security policies across different tools. In the context of SaaS security, SMP can help streamline the integration of security controls, ensuring a consistent approach to threat detection, incident response, and compliance monitoring. Examples here include BetterCloud and Torii. 

2. Cloud Security Posture Management (CSPM)

CSPM is designed to address the specific challenges posed by cloud environments. It focuses on ensuring that organizations configure their cloud resources securely and comply with industry regulations. In the context of SaaS, CSPM tools help cybersecurity teams identify misconfigurations, enforce security policies, and monitor compliance across their SaaS applications. Examples include Palo Alto Prisma Cloud and Crowdstrike Falcon Cloud Security. 

3. SaaS Security Posture Management (SSPM)

SSPM extends the capabilities of CSPM to specifically target SaaS applications. It offers granular visibility into the security settings and configurations of individual SaaS platforms. SSPM solutions enable organizations to assess the risk associated with each SaaS application, monitor user activities, and enforce security policies tailored to the unique characteristics of each SaaS platform. Examples here include Obsidian Security and AppOmni. 

Challenges in Prioritizing SaaS Security

Despite the availability of these advanced capabilities, several challenges impede cybersecurity teams from prioritizing SaaS security effectively. These challenges span technical, organizational, and cultural aspects, requiring a holistic approach to address.

1. Technical Expertise Gap

SaaS platforms often come with a plethora of configuration options, security settings, and integration points. Cybersecurity teams, traditionally skilled in network and endpoint security, may lack the expertise needed to navigate the intricacies of each SaaS application. This technical expertise gap hinders the effective implementation of security controls and leaves organizations vulnerable to emerging threats.

2. Business Context Understanding

SaaS applications are not just technical entities; they are integral components of business processes. Securing SaaS effectively requires an in-depth understanding of the business context in which these applications operate. Cybersecurity teams must align security controls with business objectives, which necessitates collaboration with business units—a departure from the siloed approach of traditional security models.There’s also the issue of scale: can a relatively lean cybersecurity team realistically obtain a deep understanding of hundreds of SaaS business applications deployed throughout the enterprise?

3. Integration Challenges

Integrating security measures seamlessly into SaaS workflows is a significant challenge. Often, cybersecurity controls are perceived as impediments to productivity by end-users and business units. Striking the right balance between security and user experience requires a nuanced understanding of both the technical and operational aspects of SaaS platforms.

4. Lack of Standardization

The absence of standardized security configurations across SaaS applications exacerbates the complexity of securing these platforms. Unlike traditional on-premises systems that may adhere to common security standards, each SaaS vendor has its own set of security practices and configurations. This lack of standardization complicates the development of a unified and consistent security strategy.

Said differently – the biggest challenge with SaaS is its proprietary nature. The manner in which role based access control is managed in Oracle Fusion is significantly different from how access is governed within Salesforce. Logging isn’t always available in SaaS applications. And finally, not all management APIs offer the same degree of maturity. Therefore, attempting to apply uniform security paradigms across these systems requires completely new tools and processes; assuming it’s even possible given the aforementioned technical limitations. 

The Need for a Hybrid Model

Addressing the challenges associated with SaaS security requires a paradigm shift in the composition of cybersecurity teams. A hybrid model that combines the expertise of traditional security analysts with platform-specific knowledge is essential. Here’s why:

1. Technical Proficiency

Cybersecurity professionals must possess a deep understanding of SaaS platforms, their architecture, and security implications. This requires technical proficiency beyond the traditional domains of network and endpoint security. Individuals with expertise in specific SaaS applications, such as Salesforce or Workday, can bridge the technical gap and contribute to effective security implementations.

2. Business Acumen

Recognizing that SaaS applications are enablers of business processes, cybersecurity professionals need to possess a strong business acumen. Collaborating with business units to align security measures with operational objectives is crucial for the success of SaaS security initiatives. Hybrid professionals who understand both the technical and business dimensions can act as liaisons between cybersecurity teams and other departments.

3. Platform-Specific Knowledge

SaaS applications are diverse, with each platform having its own nuances and security considerations. A one-size-fits-all security approach is insufficient. Cybersecurity teams must include individuals with platform-specific knowledge who can tailor security strategies to the unique features and risks associated with each SaaS application. This includes understanding the security controls offered by the SaaS vendor and optimizing them to meet organizational requirements.

4. Collaboration and Communication Skills

Effective communication and collaboration are crucial in the context of SaaS security. Hybrid professionals can facilitate communication between cybersecurity teams, IT departments, and business units. They can translate technical security requirements into business terms and vice versa, fostering a culture of collaboration that is essential for the success of SaaS security initiatives.


The failure of cybersecurity teams to prioritize SaaS security adequately is a complex challenge rooted in the dynamic nature of cloud environments, the lack of visibility and control, multi-cloud complexities, and the evolving threat landscape. To overcome these challenges, organizations must leverage specialized capabilities such as SMP, CSPM, and SSPM.

Moreover, a shift toward a hybrid model that combines traditional security expertise with platform-specific knowledge is essential. This hybrid approach addresses the technical expertise gap, ensures a nuanced understanding of the business context, facilitates seamless integration of security measures, and promotes collaboration across different departments.

As organizations continue to embrace SaaS applications as integral components of their operations, the importance of robust SaaS security cannot be overstated. The evolution of cybersecurity teams to meet the demands of securing dynamic and diverse SaaS environments is not just a necessity but a strategic imperative in the ever-changing landscape of digital business.